Refund Policy
*Our return and exchange policy applies to the following countries: US, CA, UK, AU, DE, FR, IT
How to return an item or an entire order
Step 1: Customers may begin the return process by contacting us at info@actchic.com. Please provide the following details:
- Order number
- Proof of purchase
- A video or photo of the faulty product
Step 2: Place your receipt along with the items inside the original packaging.
Step 3: Return label is the responsibility of the customer. Complete all three copies of the Returns Pro-Forma Invoice Form. Insert them into a transparent envelope and attach it to the package without sealing it. These documents are necessary for customs clearance, so ensure all three copies are filled out accurately.
Step 4: Hand the package over to the courier. Once the courier has inspected the return shipment, securely seal the package.
*It usually takes us 1 to 2 business days to confirm your return request.
Returns
- We accept returns within 30 days of receiving your order.
- We accept returns for defective and non-defective products.
- All returned items must be new and slightly used with their original packaging and tags.
- Original shipping charges, duties, and taxes are non-refundable and charges for returned items are the responsibility of the customer.
- Once your return has been delivered to our facility, it can take up to 7-14 business days to process.
- We are not liable for any returns that are lost or stolen while in transit.
- Return Address: C/O 13725 Pipeline Ave, Chino, California, United States
*Any items returned that are not eligible will be discarded and your return gift card amount will be adjusted accordingly.
Exchanges
- Direct exchanges are always free.
- Once your return package is on its way back to us, your new order will be placed and you'll receive an order confirmation email.
- Original shipping charges, duties, and taxes are non-refundable and charges for exchanged items are the responsibility of the customer.
- Exchange orders ship with 10–15 business days.
Refunds
- PayPal account refunds: Up to 2 days
- Credit card refunds: 7-14 business days
- Wallet refunds: Up to 2 days