Refund Policy

*Our return and exchange policy applies to the following countries: US, CA, UK, AU, DE, FR, IT

How to return an item or an entire order

Step 1: Customers may begin the return process by contacting us at info@actchic.com. Please provide the following details:

  • Order number
  • Proof of purchase
  • A video or photo of the faulty product

Step 2: Place your receipt along with the items inside the original packaging.

Step 3: Return label is the responsibility of the customer. Complete all three copies of the Returns Pro-Forma Invoice Form. Insert them into a transparent envelope and attach it to the package without sealing it. These documents are necessary for customs clearance, so ensure all three copies are filled out accurately.

Step 4: Hand the package over to the courier. Once the courier has inspected the return shipment, securely seal the package.

*It usually takes us 1 to 2 business days to confirm your return request. 

Returns

  • We accept returns within 30 days of receiving your order.
  • We accept returns for defective and non-defective products.
  • All returned items must be new and slightly used with their original packaging and tags.
  • Original shipping charges, duties, and taxes are non-refundable and charges for returned items are the responsibility of the customer.
  • Once your return has been delivered to our facility, it can take up to 7-14 business days to process.
  • We are not liable for any returns that are lost or stolen while in transit.
  • Return Address: C/O 13725 Pipeline Ave, Chino, California, United States

*Any items returned that are not eligible will be discarded and your return gift card amount will be adjusted accordingly.

Exchanges

  • Direct exchanges are always free.
  • Once your return package is on its way back to us, your new order will be placed and you'll receive an order confirmation email.
  • Original shipping charges, duties, and taxes are non-refundable and charges for exchanged items are the responsibility of the customer.
  • Exchange orders ship with 10–15 business days.

Refunds

  • PayPal account refunds: Up to 2 days
  • Credit card refunds: 7-14 business days
  • Wallet refunds: Up to 2 days