FAQs
ACCOUNT RELATED
Q: Do I need to register an account before purchasing?
A: For the best ActChic experience, we recommend that you sign up for a free account. Signing up is quick and easy, plus you'll be able to enjoy perks like discounts, etc. If you don't want to register at the moment, you can shop as a guest.
Q: If I forget my password, how do I reset it?
A: If you forgot your password or can't login, try resetting your password by following the steps below:
- Visit our Login page
- Click "Forgot password?"
- Enter your email address and click "Send"
ORDERS & SHIPPING
Q: How do I place an order?
A: Just find your favorite pieces, select your size & color, and click the "Add to cart" or "Buy now" button. When you're ready, follow the checkout steps. Easy as that.
Q: When will my order ship?
A: Orders are usually processed within 2-3 business days. Once it's on the way, we'll send you a tracking number so you can follow your gear's journey straight to your door.
Q: What are your shipping options?
A: We offer standard, expedited, and international shipping. On the checkout page, you can choose the option that fits your schedule and location.
Q: How long does shipping take?
A: Delivery Time = Processing Time + Shipping Time. Delivery time may vary in different regions, but generally will not exceed 20 days.
Q: Do you ship internationally?
A: Yes! We're global. Wherever you are, we'll get your drip delivered.
Q: How do I track my order?
A: If you have an account, you can login and click 'Track' to see your order tracking details. If you purchased as a guest, then you can view your tracking information here.
RETURNS & EXCHANGES
Q: What's your return policy?
A: We want you to love what you wear. If for any reason you're not vibing with your purchase, you can return it within 30 days for a refund.
Q: What items can be returned?
A: Items must be unworn and unwashed with their original packaging and tags.
Q: How do I make a return or exchange?
A: Contact directly our customer service to start the process. Fill out the form, and we'll hook you up with a return label. Then we'll process your return or exchange.
Q: What if I received a damaged or wrong item?
A: That's on us. Contact our support team at info@actchic.com with your order details, and we'll sort it out ASAP.
SIZING & PRODUCT
Q: How do I find the right size?
A: We've got a size guide on every product page to help you get the right fit. Still unsure? Please reach out to us.
Q: Is everything true to size?
A: At ActChic, we take pride in our dedication to making sure that all of our pieces are true to size. The best way to choose the right size for you is to take your measurements according to our 'How to Measure' guide.
Q: Will the sold-out products be restocked?
A: You might still have a chance to get these goodiez - we occasionally restock the stuff we love most!
PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept major Credit or debit card, PayPal. For streetwear collectors, we will introduce more payment methods in the future.
Q: Is my payment information secure?
A: 100%. We use industry-standard encryption and security measures to keep your info safe.
MISCELLANEOUS
Q: How do I change the currency displayed when shopping?
A: Prices on Actchic.com are listed in USD. If you are shopping outside of the U.S., you can click the drop down flag icon at the top right corner of our website.
Q: Can't checkout what should I do?
A: Please get in touch with us and make sure to include a screenshot of the error and as much detail as possible of the issue you're seeing.
Q: How to unsubscribe from emails
A: To unsubscribe from our emails, click the unsubscribe link at the bottom of any promotional email.
Q: What are the care instructions for Actchic's products?
A: Shopping online can be a task but we make it easy to answer your questions with our product details and descriptions.